Shipping & Delivery Policy

Blossoms Whispering Trading LLC

At Blossoms Whispering, we are dedicated to delivering elegance and excellence across the United Arab Emirates. Please review our comprehensive delivery terms, designed to ensure your floral arrangements arrive with the highest standards of care.

Boutique Operating Hours

Our boutique and customer service team are available daily to assist you:

Morning Opening: 8:00 AM (UAE Time)

Evening Closing: 11:00 PM (UAE Time)

Standard Delivery Window: 9:00 AM – 8:00 PM.

Delivery Services & Pricing (Dubai)

We offer premium delivery options tailored to our Dubai clientele:

Complimentary Delivery: Orders exceeding AED 250.00 are eligible for Free Delivery within Dubai, provided they are placed before 8:00 PM.

Standard Delivery (Before 8:00 PM): For orders below AED 250.00, a flat rate of AED 25.00 applies.

After-Hours & Priority Delivery (Post 8:00 PM): For any order placed after 8:00 PM for Dubai delivery, the following rates apply:

Orders Below AED 250.00: A delivery fee between AED 30.00 and AED 35.00 will be applied.

Orders Above AED 250.00: These are subject to a priority fee between AED 25.00 and AED 30.00.

Final fees are determined by the arrangement size, specific location, and peak-hour logistics.

 UAE-Wide Delivery (Other Emirates)

We provide dedicated same-day service across all Emirates:

Complimentary Same-Day Delivery: Orders exceeding AED 400.00 are eligible for Free Delivery to other Emirates during normal working days.

Same-Day Cut-off: The delivery slot for other Emirates closes daily at 6:00 PM.

Evening & Priority Requests (Post 6:00 PM): For orders placed after 6:00 PM for other Emirates, we invite you to connect with our team via WhatsApp. Delivery will be scheduled with fees based on the bouquet size and transit distance.

Our Quality Confirmation Process

To ensure your complete satisfaction, we maintain a signature quality-check protocol:

Visual Preview: Once your bouquet is artistically prepared, we will share a video of the arrangement via WhatsApp for your reference.

Dispatch Commitment: Upon confirmation of the arrangement, your order will be dispatched. For our 2-hour express service, the delivery window commences from the moment this visual confirmation is shared.

Peak Seasons & Festive Periods

During high-demand periods—including Valentine’s Day, Eid, Mother’s Day, Women’s Day, Children’s Day, National Day, Christmas, New Year, and other festive seasons—specific time guarantees may be subject to slight adjustments. We appreciate your understanding as we navigate increased demand to ensure every gift is delivered beautifully.

Logistics & Access

To guarantee a successful delivery, please provide a precise location link and a valid contact number. Blossoms Whispering is not responsible for delays resulting from restricted gate access, incorrect coordinates, or unforeseen traffic conditions.

Delivery to restricted or controlled-access areas:

For deliveries to restricted or controlled-access areas, customers must provide the name, contact information, and reference of a person who is authorized to receive or facilitate the delivery. If the required reference or contact details are not provided, we reserve the right to cancel the delivery.

Please note that deliveries to restricted areas may be subject to delays due to entry approvals, security clearances, or other permission requirements. While we will make every effort to complete the delivery as quickly as possible, customers are requested to understand and accept that such delays are beyond our control.

Floral Integrity & Receiving Guidelines

To ensure your arrangement arrives in the most pristine and vibrant condition, the following temperature-controlled protocols are maintained:

Temperature-Controlled Transit: All orders are dispatched in climate-controlled vehicles. To preserve the lifespan of the blooms, it is essential that the recipient is available at the provided delivery time.

Failed Delivery Attempts: In the event that the recipient is unavailable, our courier will attempt to contact you for further instructions. Please note that leaving flowers outdoors is not recommended due to the UAE’s high temperatures; doing so is at the customer’s own risk and voids any freshness guarantees.

Redelivery: If a redelivery is required due to an incorrect address or recipient absence, a re-delivery fee of AED 15.00 – 25.00 will apply to cover the specialized handling and transport needed to keep the flowers fresh.

Immediate Care: Upon receipt, we recommend placing the arrangement in a cool, indoor environment immediately. Care instructions will be provided with every bouquet to help maximize the beauty of your blossoms.

Substitution Policy

While we strive to match every arrangement to the website imagery, flowers are seasonal products. In the rare event that a specific bloom is unavailable, our artisans will substitute it with a flower of equal or greater value, maintaining the overall style, color theme, and elegance of your chosen bouquet.

 

Contact Us:

Blossoms Whispering Flowers Boutique

ADDRESS: SHOP 1, 38 VILLA NO,JUMEIRAH FIRST,DUBAI,UAE 00000

Phone number: +971 542211328

Email: concierge@blossomswhispering.ae

www.blossomswhispering.ae