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RETURN & REFUND POLICY

Last Updated: 20 August 2026

At Blossoms Whispering, we take great pride in the quality and presentation of every arrangement and gift we create. Please read our Return & Refund Policy carefully before placing your order.

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1. No Returns Policy

Due to the perishable and time-sensitive nature of our products — including fresh flowers, floral arrangements, and gift items — we are unable to accept returns once an order has been delivered.

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2. Damaged or Unsatisfactory Orders

If you are unsatisfied with the quality or condition of your order upon delivery, please contact us within 24 hours of receiving your order by:

• Email: concierge@blossomswhispering.ae
• Phone: +971 581129711

Your complaint must include:

• Your order number
• A clear description of the issue
• Photographs of the product as received

We will review each case individually and, at our discretion, offer one of the following resolutions:

• A replacement arrangement of equal value
• A store credit for a future order

We do not offer cash refunds unless the order was not delivered or was delivered in a condition entirely different from what was ordered.

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3. Custom & Personalized Orders

All custom bouquets, personalized gift arrangements, and made-to-order items are non-refundable. As these are created specifically for you, we cannot offer returns, exchanges, or refunds once production has begun.

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4. Order Cancellations

Cancellations are only accepted before the order has been prepared or dispatched. To request a cancellation, please contact us immediately at concierge@blossomswhispering.ae or call +971 581129711

• Orders cancelled before preparation: Full refund or store credit
• Orders cancelled after preparation has begun: Not eligible for cancellation or refund
• Same-day delivery orders: Cannot be cancelled once confirmed

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5. Failed or Missed Deliveries

It is the customer's responsibility to provide accurate and complete delivery details at the time of ordering. Blossoms Whispering is not liable for failed or missed deliveries resulting from:

• Incorrect or incomplete delivery addresses
• Recipient not being available at the delivery location
• Inaccessible delivery locations

In such cases, redelivery may be arranged at an additional charge. Please contact us as soon as possible to reschedule.

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6. Deliveries to Restricted or Controlled-Access Areas

For deliveries to restricted or controlled-access areas (such as gated communities, government buildings, military zones, or private compounds), customers must provide the name, contact information, and reference of a person authorized to receive or facilitate the delivery at the time of ordering.

If the required reference or contact details are not provided, we reserve the right to cancel the delivery.

Please note that deliveries to restricted areas may be subject to delays due to entry approvals, security clearances, or other permission requirements. While we will make every effort to complete the delivery as quickly as possible, customers are requested to understand and accept that such delays are beyond our control and do not qualify as grounds for a refund or cancellation.

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7. Product Imagery

Due to the natural and seasonal nature of fresh flowers, the actual arrangement delivered may vary slightly in color, size, or composition from the images shown on our website or social media. We always strive to deliver arrangements of equal or greater value and beauty, maintaining the style and spirit of the original design. Such variations do not qualify as grounds for a refund or replacement.

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8. Natural Integrity & Artisan Substitutions

We believe in the pure, natural beauty of fresh blooms. To maintain our high standards:

• Natural Promise: We do not use artificial flowers, synthetic fragrances, or artificial colors in our standard arrangements.
• Artisan Substitutions: As flowers are seasonal, our florists may occasionally substitute certain blooms with varieties of equal or greater value to maintain the overall style and elegance of your bouquet.
• Bespoke Requests: Artificial elements, color enhancements, or premium fragrances will only be included if explicitly requested by the client during the ordering process or via WhatsApp.

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9. Immediate Care Upon Receipt

Upon receipt of your arrangement, we recommend placing it in a cool, indoor environment immediately. Care instructions will be provided with every bouquet to help maximize the beauty and longevity of your blossoms. Blossoms Whispering is not responsible for deterioration resulting from improper care after delivery.

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10. Contact Us

For any questions or concerns regarding your order, please reach out to us:

• Email: concierge@blossomswhispering.ae
• Phone: +971 581129711
• Website: https://blossomswhispering.ae

We are committed to ensuring every customer has a wonderful experience with Blossoms Whispering. 🌸

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